Customer Service Representatives

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The role needs to Identify and develop new sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. He/she needs to work close with sales team of different region to drive cross-regional opportunities, introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

**The Main Responsibilities**

+ Identifies, develops, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas.

+ Develops and manages relationships with acquired and/or existing customers to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.

+ Provides accurate weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

+ Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.

**What We Look For in a Candidate**

+ At least 5 years of industry experience working for a region/global telecom provider/IT or cloud service provider

+ Experience with Salesforce.com preferred

+ Experience in solution selling IP, data, voice, and video network services

+ Experience in strategic, technical, and business communications application sales

+ Excellent communication skills and proficiency in selling to the close

+ Self-motivated, pro-active, results-oriented professional

+ Working experience in Asia Pacific and understandings of business practices and cultures in the region.

+ Proficient in MS office products: Outlook, Word, Excel and PowerPoint

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$78,561.00 - $104,738.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$82,488.00 - $109,977.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$86,415.00 - $115,217.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

\#LI-MK1

**What to Expect Next**

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 337321

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

**Application Deadline**

03/19/2025

Job searching is a lot better with someone in your corner. Hi—enter us, and this job! Kelly® Professional & Industrial is seeking a Bilingual Customer Service Representative to work at a premier insurance provider in Phoenix, AZ. Sound like something you’re interested in? We’ll be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).

**Pay Rate:** $22.50/hr

**Schedule:** Monday - Friday and some Saturdays

*This position works ON-SITE at the client location

**Why you should apply to be Bilingual Customer Service Representative:**

- Join a leading company known for its commitment to customer satisfaction and quality service.

- Enjoy a supportive work environment that values professionalism and teamwork.

- Benefit from opportunities for continuous learning and professional growth.

- Work flexible shifts within the hours of 8:30am-7:00pm EST.

**What’s a typical day as Bilingual Customer Service Representative? You’ll be:**

- Serving as the first point of contact for customers, addressing inquiries and concerns with professionalism and knowledge of products and services.

- Assisting customers via inbound and outbound calls, providing support for policy retention and resolving service and claims issues.

- Collecting, documenting, and entering data into multiple applications while consistently meeting departmental standards related to quality and performance metrics.

**This job might be an outstanding fit if you:**

- Have a High School diploma (Bachelor’s Degree preferred) and 2-5 years of experience with knowledge of claims processes.

- Possess strong verbal and written communication skills in both English and Spanish.

- Are adept at problem-solving, critical thinking, and adapting to changing circumstances.

**What happens next**

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Bilingual Customer Service Representative today!

**\#GRACE #P1**

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

**Requisition Number:** 195868

**Job Description**

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

**Skills/Qualifications**

Required

+ 1+ years' customer service experience

+ High School Diploma/GED; Bachelor's Degree preferred

Preferred

+ Experience with heavy inbound and outbound calls and transferring calls

+ 3+ years' business-to-business account support

+ Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet

+ Experience with proofreading and editing documents

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay

• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)

• Disability, Life and AD&D Insurance, 100% Company Paid

• Paid Time Off and Holidays

• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

**Job Category:** Service

**Organization:** Fire

**Employee Status:** Regular

**Schedule:** Full Time

**Shift:** 1st Shift

Job Title: Customer Service Representative (ROC - DM)

Job Description

Deliver outstanding carrier and driver experience/solutions in a contact center environment. This role involves researching, problem-solving, setting appropriate expectations, and working within the Transportation network. You will work in a fast-paced environment, adhering to schedules, making outbound calls to understand transportation issues, and supporting workload surges or weather-related operations as needed. This position requires the use of internal systems to gather data for reporting and involves working with cross-functional teams to support field teams in driver assignment, load acceptance, and driver/equipment availability.

Responsibilities

+ Deliver outstanding carrier and driver experience/solutions in a contact center environment.

+ Research and solve problems, set appropriate expectations, and work within the Transportation network.

+ Work in a fast-paced environment, adhering to schedules for start/stop times and breaks/lunches.

+ Make outbound calls to understand transportation issues.

+ Support workload surges and weather-related operations, including significant overtime during high-volume peaks.

+ Use internal systems to gather data from multiple sources for daily, weekly, monthly, and quarterly reporting.

+ Work with cross-functional teams.

+ Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

Essential Skills

+ Call center back- ground .

+ Problem-solving skills.

+ Tech-savvy with experience in transportation, intermodal, logistics, supply chain, and driver support.

+ Ability to make 60-80 calls per day.

+ Aptitude for working in unstructured situations and solving problems quickly.

+ Critical thinking and de-escalation skills.

+ Ability to navigate multiple systems and tools to find solutions.

+ Adaptability to changing rules and processes.

+ Experience in performance-driven and metrics-driven roles.

+ Self-sufficiency.

Additional Skills & Qualifications

+ A completed Bachelor's Degree from an accredited university or 2 years of relevant work experience, or 4 years of work experience in the logistics/transportation industry.

+ Entry-level knowledge of MS Excel, including familiarity with spreadsheets and data interpretation.

+ Flexibility to work all shifts, including day, night, and some weekends, as the team provides 24/7 tactical support.

Work Environment

This is a hybrid role with 3 days in the office and 2 days working from home. Per company policy, all employees will be required to work onsite 5 days per week starting January 2025. The shift pattern includes 20 positions from Sunday to Thursday and 10 positions from Tuesday to Saturday, with hours from 9:30 AM to 6:00 PM MST. Availability to work at least one weekend day, possibly two, is required. The team has not yet moved to 100% onsite but will do so by the summer of the upcoming year.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Mar 14, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Join Our Team as a Customer Service/Help Desk Representative in Phoenix, Arizona!

Are you passionate about helping others and providing top-notch customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want YOU to join our team as a Customer Service/Help Desk Representative in beautiful Phoenix, Arizona!

About Us:

We are a leading company dedicated to providing exceptional customer service and support to our clients. We pride ourselves on our innovative solutions and commitment to excellence. Our team is driven by a shared goal of making a positive impact on our customers' lives.

Position Overview:

As a Customer Service/Help Desk Representative, you will be the first point of contact for our customers. Your primary responsibility will be to assist clients with their inquiries, troubleshoot issues, and provide solutions to ensure a seamless customer experience. You will play a vital role in maintaining our high standards of customer satisfaction.

Key Responsibilities:

+ Handle inbound customer inquiries via phone, email, and chat, providing prompt and professional support.

+ Troubleshoot and resolve customer issues related to our products and services.

+ Process customer requests, orders, and applications efficiently and accurately.

+ Maintain detailed records of customer interactions and transactions in our CRM system.

+ Collaborate with other departments to ensure timely and effective resolution of customer concerns.

+ Provide exceptional customer service by understanding and addressing customer needs with empathy and professionalism.

What We’re Looking For:

+ Excellent communication and interpersonal skills.

+ Strong problem-solving abilities and a keen attention to detail.

+ Proficiency in using computer systems and software applications.

+ Ability to handle high call volumes and work in a fast-paced environment.

+ Previous experience in customer service or help desk roles is a plus.

+ A positive attitude and a commitment to delivering outstanding customer experiences.

Why Join Us?

+ Competitive Compensation: We offer a competitive salary and benefits package.

+ Professional Growth: Opportunities for career advancement and continuous learning.

+ Supportive Team: Be part of a collaborative and supportive work environment.

+ Great Location: Enjoy working in Phoenix, Arizona, with its vibrant culture and sunny weather.

+ Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.

How to Apply:

If you’re excited about this opportunity and believe you’re the right fit for our team, we’d love to hear from you! Click "Apply" to submit your resume and cover letter. Join us in providing exceptional customer service and making a difference every day!

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Mar 21, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Key Account Manager

Apply Now!

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Location: Mesa, Arizona

Posted: 3/11/2025

Location Name: Amphenol Borisch Technologies

Wage: Depends on Experience

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties and Responsibilities

+ Manages customer programs from purchase order though final delivery.

+ Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.

+ Establishes and cultivates excellent customer relationships. Serves as the primary interface with customers to answer questions, resolve issues and provide information.

+ Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.

+ Works with Operations and Planning Teams to confirm appropriate delivery dates.

+ Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.

+ Helps problem solve pricing and/or delivery issues to ensure customer satisfaction.

+ Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions.

+ Performs risk management and escalates to management appropriately.

+ Ensures compliance with internal standards, processes and procedures.

+ Ensures that the Company has appropriate legal documentation for all contractual obligations.

+ Ensures that all technical communications and shipments to customers are in compliance with ITAR.

+ Performs other duties as assigned by Manager.

Qualifications/Requirements

+ Bachelor’s Degree

+ Excellent problem-solving skills

+ Excellent customer service and communication skills

+ Proficient in Microsoft Office applications

Qualifications/Preferred

+ Documented technical experience

+ Experience reading and understanding drawings, designs, and specifications

+ Program Management experience

+ Ability to understand customer quality, commercial, and technical requirements

About our CompanyAmphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

+ Unique full-time work schedule that includes every other Friday off

+ Full Medical, Dental and Prescription Drug Insurance

+ Flexible Spending Accounts

+ Generous 401(k) match

+ Company-paid and Voluntary Life Insurance plans

+ Paid Holidays and Paid Time Off Days

+ Reimbursement Programs (Gym, Tuition, etc.)

+ Paid time off to volunteer

+ Company-Paid Short Term Disability

CANADA

+ Full benefits package

+ Company-paid and Voluntary Life Insurance plans

+ Paid Holidays and Paid Time Off Days

+ Reimbursement Programs (Gym, Tuition, etc.)

+ Pension plan

+ Paid parental leave

Amphenol Borisch Technologies is proud to be an Affirmative Action/Equal Employment Opportunity employer. We consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

Apply Now!

We are recruiting for aKey Account Managerwho will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality. Essential Duties and Responsibilities Manages customer programs from purchase order though final delivery. Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects. Establishes and cultivates excellent customer relationships. Serves as the primary interface with customers to answer questions, resolve issues and provide information. Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications. Works with Operations and Planning Teams to confirm appropriate delivery dates. Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics. Helps problem solve pricing and/or delivery issues to ensure customer satisfaction. Maintains and monitors Issues Register for each program to ensure timely resolution of all open actions. Performs risk management and escalates to management appropriately. Ensures compliance with internal standards, processes and procedures. Ensures that the Company has appropriate legal documentation for all contractual obligations. Ensures that all technical communications and shipments to customers are in compliance with ITAR. Performs other duties as assigned by Manager. Qualifications/Requirements Bachelors Degree Excellent problem-solving skills Excellent customer service and communication skills Proficient in Microsoft Office applications Qualifications/Preferred Documented technical experience Experience reading and understanding drawings, designs, and specifications Program Management experience Ability to understand customer quality, commercial, and technical requirements About our Company Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the companys industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario. Benefits We Offer:At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-timeemployees. Highlights include: UNITED STATES Unique full-time work schedule that includes every other Friday off Full Medical, Dental and Prescription Drug Insurance Flexible Spending Accounts Generous 401(k) match Company-paid and Voluntary Life Insurance plans Paid Holidays and Paid Time Off Days Reimbursement Programs (Gym, Tuition, etc.) Paid time off to volunteer Company-Paid Short Term Disability CANADA Full benefits package Company-paid and Voluntary Life Insurance plans Paid Holidays and Paid Time Off Days Reimbursement Programs (Gym, Tuition, etc.) Pension plan Paid parental leave Amphenol Borisch Technologies is proud to be an Affirmative Action/Equal Employment Opportunity employer. We consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

Find your Voice, Passion, & Purpose

*This is an in-office position Monday - Friday.

POSITION SUMMARY:
Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements

CORE FUNCTIONS:
1. Receives incoming phone calls from patients and providers in reference to payment issues, perceived inappropriate patient service and updates on insurance data.

2. Responsible for determining nature of call and documenting via claim system an appropriate associated reason code.

3. Effectively research, resolve and respond to billing issues accurately and expeditiously.

4. Supplies support function to Reimbursement area in posting zero payment Explanation of Payments from Insurance companies.

5. Monitor patient accounts providing account reconciliation to facilitate prompt payment and prevent inappropriate transfers to the outside collection agency.

6. Responsible for cross-functional assistance with EOB Adjustments, Bad Debt Recovery Trailer Entry and Cash Payment mailing.

MINIMUM QUALIFICATIONS:
Requires a high school diploma or GED; with a minimum of two years of customer service experience.
Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.

PREFERRED QUALIFICATIONS:
One year of previous medical billing experience.
Additional related education and/or experience.

Flexible hours and work from home within 6 months of hire!

This position will work at our corporate headquarters in Phoenix (Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway).

We also offer WEEKEND differential pay and weekly incentives for employees achieving production metrics! $$

Our Client Services Representatives work in a CALL CENTER environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients. If you like being a “know it all” and are the boss at facilitating the exchange of information, we have a place for you in our Client Services team!

Did we mention you won't be selling anything?

So, what does a Client Services Representative do?
Spends 90% of the time receiving incoming call and making outbound calls.
Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers.
Uses all resources available to resolve a situation. Delighting the customer is the goal!
Works in a production environment and strives to exceed all metrics in the department.

Who you are:
Detail oriented and comfortable working in a very fast paced environment. You love working on the phone.
Comfortable sitting and typing during your entire shift.
Able to navigate multiple screens on the computer at once. Multitasking is your middle name.
Comfortable with set structure and following procedures.
A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.
Loves to learn something new every hour, every day.

Who you are not:
Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing.
Overwhelmed by an EXTREMELY fast-paced environment.
Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing.
Unfamiliar navigating through different screens on the computer.
Uncomfortable with set schedules and showing up to work on time.

POSITION SUMMARY
This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.

CORE FUNCTIONS
1. Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material.
2. Uses company resources to resolve service-related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests – i.e. loans and consults, chain of custody. When necessary, escalates issues to a higher authority.
3. Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do.
4. Participates in self- directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned.
5. Can be required to arrange pick up, delivery and / or shipment of specimens.
6. Participates in peer-to-peer knowledge transfer and training.

MINIMUM QUALIFICATIONS
High School Diploma required and a minimum of one year experience in customer service.
Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
Must possess excellent organizational, interpersonal and communication skills.
Experience with MS Office.

PREFERRED QUALIFICATIONS
Customer service in a laboratory/diagnostic/health care industry preferred.
Additional related education and/or experience preferred.

Job Description:

This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.

Responsibilities:

Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
Navigates multiple systems to migrate clients to on-line and self-delivery channels that enable constant account access
Must be flexible to work variable shifts between Monday – Friday, 8:30am – 6:30pm EST; 40 hours per week

Desired Qualifications:

Experience in a call center and/or a financial/banking center
Customer service experience​

Skills:

Account Management
Customer and Client Focus
Issue Management
Oral Communications
Active Listening
Adaptability
Problem Solving
Risk Management
Attention to Detail
Business Acumen
Valuation Ethics and Practice Standards

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40