Business Management & Administration

Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Customer Service Representatives

Average

$38,100

ANNUAL

$18.32

HOURLY

Entry Level

$29,000

ANNUAL

$13.94

HOURLY

Mid Level

$37,080

ANNUAL

$17.83

HOURLY

Expert Level

$48,220

ANNUAL

$23.18

HOURLY


Current Available

Customer Service Representatives

583

Current Available Jobs


Sample Career Roadmap

Customer Service Representatives

Job Titles

Entry Level

JOB TITLE

Probationary Customer Service Representative

Mid Level

JOB TITLE

Customer Service Representative

Expert Level

JOB TITLE

Supervisor Customer

Supporting Programs

Customer Service Representatives

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 Bachelor's Degree  

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 Credential  

YearUp
 Bootcamp  

University of Phoenix/ManPower
 Bootcamp  

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 Bootcamp  

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Cochise College
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Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Administration and Management

KNOWLEDGE

Sales and Marketing

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Service Orientation

SKILL

Speaking

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Problem Sensitivity


Job Opportunities

Customer Service Representatives

  • Call Center Representative
    Aston Carter    Tempe, AZ 85282
     Posted about 4 hours    

    Job Title: Customer Service Representative

    Aston Carter's client is seeking multiple onsite Call Center Agents to join our team in Tempe, AZ!

    Job Description

    We are seeking a customer service representative for a growing team at a large call center in Tempe, AZ.

    Role Description:

    + On a day-to-day basis, you will act as a Remote Gate Agent supporting thousands of drivers across the country using two-way audio/video communication. You will verify and identify necessary details on trucks and processes, while coordinating, communicating, and providing updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

    + We are looking for candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

    + This team handles all gate operations, allowing onsite associates to focus on daily operations.

    + On a daily basis, you will be speaking to roughly 200 drivers, so excellent and clear communication is a must

    Required Qualifications:

    + 1 year or more of high-volume customer support experience (Call Center experience preferred)

    + Ability to meet weekly Key Performance Indicators set by the company

    + MS Excel experience

    + Detail oriented, multi-tasking, and quick learning qualities

    + Ability to work weekends, holidays and overtime is required

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

    Diversity, Equity & Inclusion

    At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

    + Hiring diverse talent

    + Maintaining an inclusive environment through persistent self-reflection

    + Building a culture of care, engagement, and recognition with clear outcomes

    + Ensuring growth opportunities for our people

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.


    Employment Type

    Full Time

  • Call Center Representative
    Aston Carter    Chandler, AZ 85286
     Posted about 4 hours    

    Job Title: Customer Service Representative

    Aston Carter's client is seeking multiple onsite Call Center Agents to join our team in Tempe, AZ! These are 4 month contract to hire roles which require weekend schedules. Apply now with your updated resume for immediate consideration!

    Job Description

    We are seeking a customer service representative for a growing team at a large call center in Tempe, AZ.

    Role Description:

    + On a day-to-day basis, you will act as a Remote Gate Agent supporting thousands of drivers across the country using two-way audio/video communication. You will verify and identify necessary details on trucks and processes, while coordinating, communicating, and providing updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

    + We are looking for candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy.

    + This team handles all gate operations, allowing onsite associates to focus on daily operations.

    + On a daily basis, you will be speaking to roughly 200 drivers, so excellent and clear communication is a must

    Required Qualifications:

    + 1 year or more of high-volume customer support experience (Call Center experience preferred)

    + Ability to meet weekly Key Performance Indicators set by the company

    + MS Excel experience

    + Detail oriented, multi-tasking, and quick learning qualities

    + Ability to work weekends, holidays and overtime is required

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

    Diversity, Equity & Inclusion

    At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

    + Hiring diverse talent

    + Maintaining an inclusive environment through persistent self-reflection

    + Building a culture of care, engagement, and recognition with clear outcomes

    + Ensuring growth opportunities for our people

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.


    Employment Type

    Full Time

  • Call Center Representative
    Aston Carter    Tempe, AZ 85282
     Posted about 4 hours    

    Job Title: Customer Service Representative

    Job Description

    Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various issues that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal

    systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

    Hard Skills

    + One year of call center experience required preferably in logistics, collections, escalations, or help desk support

    + Aptitude and ability to work in "the grey"

    + Calls are not scripted, and the individual must be able to solve problems quickly

    + Deep dive each issue, use critical thinking skills, de-escalation, and ultimately finding resolution

    + Ability to navigate multiple systems and tools while providing a solution

    + Adaptability as rules and processes can change often

    Job Type

    This is a Contract-to-Hire position.

    Schedules and Work Setting

    + The first three weeks of training will be Monday through Friday from 8 am to 5 pm

    + Post training hours will be 9:30 am to 6 pm

    + Shifts available are either Thursday through Monday OR Wednesday through Sunday

    + This role will start as a hybrid position with three days a week in office, it WILL be moving to fully onsite in January of 2025. At that time, employees will be expected to transition to working in office full-time, 5 days a week.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

    Diversity, Equity & Inclusion

    At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

    + Hiring diverse talent

    + Maintaining an inclusive environment through persistent self-reflection

    + Building a culture of care, engagement, and recognition with clear outcomes

    + Ensuring growth opportunities for our people

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.


    Employment Type

    Full Time

  • Sales Account Representative
    Alleviation Enterprise LLC    Apache Junction, AZ 85178
     Posted about 5 hours    

    Were growing our sales team and looking for a driven, energetic individual to join us and take their career to the next level! While prior experience in sales or leadership is a plus, its not requiredwere seeking the best fit for our team and company culture, regardless of your background. At Alleviation, we embrace the values of Ownership, Growth, and Service. Were dedicated to your success and offer an extensive training program that includes virtual classes and hands-on mentoring in your assigned sales territory. Your mentor will guide you through the entire sales process and share advanced techniques to help you excel. Although your main focus will be making sales calls and supporting clients in your local area, we also offer optional sales weeks with travel opportunities to work alongside colleagues from other regions. Your role will be introducing business owners and their employees to top-tier supplemental health benefit plans. From one-on-one consultations to group presentations, your role will shape the landscape of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities Respond to client inquiries via phone, email, or text as needed Schedule meetings with potential and existing clients to understand their insurance needs Attend scheduled calls and meetings with your sales manager and team Personally visit new businesses, develop relationships with local business owners, follow up on referral leads, and reservice existing clients Build and nurture your own client portfolio Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself Plan and adhere to your weekly schedule and working hours; submit your schedule to your sales team manager each week Record daily work stats and sales activity updates at the end of each work day QUALIFICATIONS DESIRED SOFT SKILLS: Strong interpersonal skills with the ability to build genuine connections quickly. A strong passion for assisting others, resilience in challenging situations, and a track record of exceeding expectations in sales, athletics, or leadership roles. Clearly-defined personal goals, a positive attitude, and optimistic outlook. Quick-thinking with exceptional situational awareness and critical thinking skills. Hunger for learning and growth, strong time management abilities, and the capability to work independently. Individuals with a background in competitive sports, coaching, athletics, or competitive leagues are among our top performers ADDITIONAL QUALIFICATIONS: Pass a high-level pre-employment background check Active Drivers License and reliable transportation Active Health Life Insurance Producer license in your resident state (or willing to obtain - study course provided and state licensing fees reimbursement available) Bachelors degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered) COMPENSATION BENEFITS: Comprehensive classroom and field training program Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions Health, dental and vision benefits offered after 60-days of employment Performance-based promotions Control of your schedule based on results achieved rather than time worked Continuing professional development classes, advanced sales trainings, and leadership development classes Culture of camaraderie, friendly competition, and success mindset Apply now to be part of a team that embraces challenges and rewards effort! www.alvtn.com


    Employment Type

    Full Time

  • Customer Service Manager- Phoenix, AZ
    Compass Group, North America    Phoenix, AZ 85067
     Posted 1 day    

    Canteen

    + Pay Range: 65,000.00- 70,000.00

    *Internal Employee Referral Bonus Available

    The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

    About Canteen:

    Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

    Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

    Come for the job, stay for the career. We are Canteen.

    Job Summary

    Key Responsibilities:

    + Responsible for site visits and client retention

    + Assist branches with grand openings

    + Ensure we are compliant with local and national account standards; review corporate compliance reporting

    + Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)

    + Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)

    + Coordinate efforts to improve the customer retention and client experience at the point of sale

    + Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue

    + Drive compliance to merchandising standards

    + Assess performance by location through audit reports (Quarterly District Evaluations)

    + Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

    Preferred Qualifications:

    + A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable

    + 3 years driving experience required.

    + Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.

    + Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.

    + Route management, retail and merchandising experience is preferred

    + Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).

    + Food & beverage experience

    + Excellent communication skills required

    + Must be able to travel to client sites

    + Must be passionate about providing world class service to our clients and customers

    + Must be able to lift 50 lbs. on a consistent basis.

    Associates at Canteen are offered many fantastic benefits.

    Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

    Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

    Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Canteen.pdf) for information on additional company-provided time off benefits.

    About Compass Group: Achieving leadership in the foodservice industry

    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

    Applications are accepted on an ongoing basis.

    Canteen maintains a drug-free workplace.

    Req ID: 1361868

    Canteen


    Employment Type

    Full Time

  • Customer Service Representative
    Arrow Exterminators, Inc.    Tempe, AZ 85282
     Posted 1 day    

    Customer Service Representative

    Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.

    Our administrative representatives enjoy benefits including:

    + generous time off,

    + 11 paid holidays,

    + 401(k) with company match, Roth IRA,

    + medical, dental and vision insurance,

    + high deductible HSA,

    + telemedicine,

    + disability, cancer, and accident insurance.

    + health & wellness suite

    + company-paid + additional, optional, life insurance.

    ABOUT OUR FAMILY OF BRANDS

    We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

    As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

    A DAY IN THE LIFE AS A Customer Service Representative

    As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.

    Minimum Qualifications:

    + Working knowledge of Microsoft Office Suite

    + High school diploma or equivalent

    + Present a professional appearance

    + Able to work a 40-hour (minimum) workweek

    + Willing to work minimal overtime as needed

    ARE YOU READY TO JOIN OUR TEAM?

    If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

    We are an Equal Opportunity Employer

    (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

    Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

    Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.


    Employment Type

    Full Time

  • Account Manager
    Arcoro    Scottsdale, AZ 85258
     Posted 1 day    

    Why Arcoro?

    Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

    At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.

    About The Job:

    The Account Manager’s primary responsibility is to achieve assigned quota on a monthly, quarterly, and annual basis with an emphasis on retention of assigned accounts. This individual will maintain and expand relationships with assigned customer base while identifying new growth opportunities within assigned accounts. Account Managers are the champion for customer satisfaction representing them internally and ensuring the longevity of the relationships and transforming customers into key references for Arcoro. This is a full-time position; reports directly to the Manager, Account Management and VP of Account Management.

    What you will be doing:

    + Achieve monthly, quarterly, and annual direct quota based on retention and growth opportunities

    + Accurately forecast revenue on a monthly basis

    + Assess, clarify, and validate customer needs on a proactive basis

    + Work with management for any negotiation of customer software agreements

    + Identify areas of improvement in the software along with making recommendations to the product team

    + Utilizing Netsuite & Salesforce daily to document every customer interaction

    + Coordinates the involvement of Internal personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations

    + Present features and benefits while focusing on customer retention, needs and expectations

    + Occasional travel to customer locations and Industry conferences

    + Other duties, as assigned

    Accountability and Performance Measures:

    + Achieve assigned sales quota including retention and upsell quota or direct selling

    + Achieve customer objectives defined by company management

    + Maintain high customer satisfaction that meets the company standards

    + Increase Average Customer Values (ACV) by delivering solutions and service

    + Generate referrals to support the sales team

    + Collect and document customer testimonials to support the sales team and organization

    Must Haves:

    + Bachelor’s degree from an accredited institution, or equivalent experience and education

    + 3+ years of strategic account management experience

    + 3+ years of selling experience

    + 3+ years of selling, implementing or customer service for a payroll company

    + Ability to blend sales instincts with customer management skills to ensure customers maximizes products and services

    + Strong customer service focus with a passion to exceed customer requirements

    + High energy, drive, and sense of responsibility

    + Strong organizational, communication, and time management skills

    + PC proficiency

    + Ability to work independently

    Perks and Benefits:

    + Competitive salary

    + 401(k) with Company match

    + Medical/Dental/ Vision, STD/LTD, Life Insurance

    + Company-paid holidays, sick pay & unlimited PTO

    + Hybrid Work

    About the Company

    A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

    Arcoro is a Fair and Equal Opportunity Employer

    Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


    Employment Type

    Full Time

  • Customer Service Representative
    Adecco US, Inc.    Tucson, AZ 85702
     Posted 1 day    

    Adecco is hiring immediately for a Customer Service position in **Northwest Tucson** as a Customer Service Representative, you will take customer calls, process orders, and provide issue resolution. Apply now and schedule an immediate interview!

    Requirements:

    + Monday – Friday 8:30 AM – 5:00 PM

    + Order entry based off customer emails or phone calls.

    + Good phone voice and patience

    + Solid computer skills – order entry software is unique so no need to name it; but the candidates should be comfortable with order entry.

    + Learn and understand SWG’s products and order processing system.

    + Assist with inventory counts.

    + Assist with quality control on orders picked and staged.

    + Assist walk in customers.

    + Other tasks as requested.

    + Must be able to read, write, speak, understand, and type in English. A Spanish bi-lingual is a plus but not required.

    What is in this for you?

    + Weekly pay starting at $15.00 per hour.

    + Monday through Friday 8:30am -5pm

    Click on apply now for immediate consideration for these Customer Service position in Tucson, AZ.

    **Pay Details:** $15.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance


    Employment Type

    Full Time

  • Call Center Representative
    Adelante    Phoenix, AZ 85067
     Posted 1 day    

    Call Center Representative

    Job Details

    Job Location

    Adelante Healthcare Center Support Office - Phoenix, AZ

    Position Type

    Full Time

    Education Level

    HS Diploma from accredited school

    Job Category

    Health Care

    Description

    POSITION SUMMARY

    The Call Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information requests. Responsible for creating a caring and receptive patient environment while promoting an effective and efficient scheduling process. Responsive to patients’ needs via telephone. Handles 2-3 skill types of calls.

    EXPECTATIONS

    Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

    OUR CORE VALUES

    + Compassion

    + Excellence

    + Integrity

    + Learning

    + Respect

    + Sustainability

    Qualifications

    ESSENTIAL SKILLS AND EXPERIENCE:

    + Effective communication skills and professional presence

    + Ability to communicate effectively with patients, co-workers, and the general public both in person and over the phone

    + Minimum of one (1) year experience in the customer service field and six (6) months to (1) year call center experience

    + Meeting minimum standards of metric expectations

    + Ability to perform a variety of assignments requiring some exercise of independent judgment

    + High school diploma or GED from an accredited institution

    + office skills: typing, faxing, scanning and telephone

    + computer efficiency

    + Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

    + Bilingual English and Spanish preferred

    + Ability to work a varied schedule

    + Commitment to Adelante Healthcare’s mission, vision, and values

    + Willingness to be cross-trained and learn new skills and responsibilities

    + Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

    POSITION REPONSIBILITIES

    + Effective phone etiquette using caring communication for all openings and closing greetings.

    + Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling

    + Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients

    + Perform patient pre-registration including accessing and updating patient information as indicated

    + Perform data entry and appointment confirmation within 2-3 call queues.

    + Maintain schedule accuracy for maximum patient flow

    + Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff

    + Maintain effective communication with office staff and providers in all of the health centers as needed

    + Attend staff meetings, in-service meetings, or other required meetings

    + Maintain satisfactory attendance, is punctual and works full scheduled shift

    + Demonstrates respectful, professional and appropriate behavior that supports a team-oriented work environment

    + Technology skills to include Windows, MS Office and multi-line telephone system

    NONESSENTIAL SKILLS AND EXPERIENCE:

    + Experience in community health

    Additional Duties and Responsibilities

    + Other duties as requested or assigned

    Patient-Centered Medical Home (PCMH)

    All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

    Adherence to Compliance and Code of Conduct

    All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

    In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.


    Employment Type

    Full Time

  • Sales Account Representative
    Alleviation Enterprise LLC    Tucson, AZ 85775
     Posted 1 day    

    Were growing our sales team and looking for a driven, energetic individual to join us and take their career to the next level! While prior experience in sales or leadership is a plus, its not requiredwere seeking the best fit for our team and company culture, regardless of your background. At Alleviation, we embrace the values of Ownership, Growth, and Service. Were dedicated to your success and offer an extensive training program that includes virtual classes and hands-on mentoring in your assigned sales territory. Your mentor will guide you through the entire sales process and share advanced techniques to help you excel. Although your main focus will be making sales calls and supporting clients in your local area, we also offer optional sales weeks with travel opportunities to work alongside colleagues from other regions. Your role will be introducing business owners and their employees to top-tier supplemental health benefit plans. From one-on-one consultations to group presentations, your role will shape the landscape of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities Respond to client inquiries via phone, email, or text as needed Schedule meetings with potential and existing clients to understand their insurance needs Attend scheduled calls and meetings with your sales manager and team Personally visit new businesses, develop relationships with local business owners, follow up on referral leads, and reservice existing clients Build and nurture your own client portfolio Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself Plan and adhere to your weekly schedule and working hours; submit your schedule to your sales team manager each week Record daily work stats and sales activity updates at the end of each work day QUALIFICATIONS DESIRED SOFT SKILLS: Strong interpersonal skills with the ability to build genuine connections quickly. A strong passion for assisting others, resilience in challenging situations, and a track record of exceeding expectations in sales, athletics, or leadership roles. Clearly-defined personal goals, a positive attitude, and optimistic outlook. Quick-thinking with exceptional situational awareness and critical thinking skills. Hunger for learning and growth, strong time management abilities, and the capability to work independently. Individuals with a background in competitive sports, coaching, athletics, or competitive leagues are among our top performers ADDITIONAL QUALIFICATIONS: Pass a high-level pre-employment background check Active Drivers License and reliable transportation Active Health Life Insurance Producer license in your resident state (or willing to obtain - study course provided and state licensing fees reimbursement available) Bachelors degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered) COMPENSATION BENEFITS: Comprehensive classroom and field training program Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions Health, dental and vision benefits offered after 60-days of employment Performance-based promotions Control of your schedule based on results achieved rather than time worked Continuing professional development classes, advanced sales trainings, and leadership development classes Culture of camaraderie, friendly competition, and success mindset Apply now to be part of a team that embraces challenges and rewards effort! www.alvtn.com


    Employment Type

    Full Time


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