Dispatchers, Except Police, Fire, and Ambulance

JOB CLASSIFICATION SUMMARY

Job Classification Title: Public Safety Dispatcher

Working Title(s): Public Safety Dispatcher

Who we are

The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future.

Position Description

The City of Tolleson is seeking qualified individuals interested in joining our team as a Public Safety Dispatcher (Lateral). The purpose of this position is to receive and process state, federal, and tribal emergency and non-emergency service calls; interviews callers and gathers details to determine needed resources; identifies and dispatches appropriate law enforcement and relays critical information using dispatch equipment; Processes and types complete and accurate caller information and disseminates it in both typewritten and verbal form; Monitors and maintains up-to-the-moment status of all emergency personnel; Receives and processes field requests from officers to run driver's licenses, registrations, warrant checks, and criminal histories. Runs queries for wanted persons, vehicles, and property; Maintains records and files; Enters warrants in internal and external systems; and, Performs related work as assigned.

Qualifications

High School Diploma or GED and two (2) years of working in a Police and/or Emergency dispatch center. Prior law enforcement dispatching experience preferred. Arizona Criminal Justice Information System Terminal Operator Certification - ACJIS TOC within one (1) year of hire required. Valid Arizona driver's license upon hire.

Bilingual (Spanish) highly desired. Prior experience with heavy telephone or emergency dispatching experience preferred. Minimum 35 wpm net typing. Prior experience using word processing and PC applications required.

Note: This position requires rotation shift work, including nights, weekends and holidays.

Physical Demands

Positions in this class typically require: stooping, kneeling, crouching, standing, walking, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Working Conditions are in an office setting. Depending on assignment some travel may be required.

Job Information

Closing Date: Open until filled Hiring Salary: $25.33 Hourly

Applications reviewed weekly, with first review March 18, 2025.

Full Salary Range for Position: $25.33-$35.46 Hourly

Additional Application Information

It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application.

Applicants may request a reasonable accommodation, if needed, by contacting Human Resources at 623-936-7111.

EOE/M/F/D/V/SO

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://tollesonaz.applicantpro.com/jobs/3677501-813954.html

**Description**

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

**Job Title:** Dispatcher I

**Principal Duties and Responsibilities**

+ Take client service calls and open jobs as needed following all proper procedures.

+ Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.

+ Schedule the calls along with all previously scheduled work.

+ Dispatch techs on previously scheduled maintenance and service calls.

+ Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.

+ Order filters for monthly maintenance as needed for technician/driver pick up.

+ Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting’s assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.

+ Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.

+ Assist new technicians in employment policies and procedures as they relate to dispatch.

+ Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave.

+ In the event of a technician’s injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.

+ Take problem/complaint calls and handle appropriately or direct to Branch Manager.

+ Take calls for billing/invoice questions and direct to proper personnel.

+ When necessary, advise sales department of major clients’ service calls.

+ Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).

+ Enter tech’s time into Coins.

+ Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.

+ Complete service work order and print the “pre-invoice” for Branch Manager’s review.

+ Keep tracking sheet for date of requests and receipt of reports.

+ Maintain certified payroll report files for each job.

+ Engage in cross training opportunities as required to further your ability to support those around you along with development of coworkers to improve the business and customer experience.

+ Additional responsibilities as assigned, such as providing support for dispatch operations or assisting with accounting clerical tasks.

**Job Specifications** (incl. Education requirements, minimal experience, computer skills required, etc.)

+ High School Diploma or equivalent a plus.

+ Previous HVAC industry experience a plus

+ 1+ years customer service background required

+ General computer skills including Microsoft Word and Excel

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

**Benefits:** We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

**Notice to prospective employees:** There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

\#Mesa

\#LI-mesa

\#LI-hvacjobs

\#LI-Onsite

**Overview**

**Job Summary Details:**

ABM is hiring for Airline Dispatcher in our Sky Harbor Airport! The Airline Dispatcher receives wheelchair assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

ABM is hiring for Airline Dispatcher in our Sky Harbor Airport! The Airline Dispatcher receives wheelchair assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

Pay: $15.00 / Hourly

Schedule: Sunday- Thursday 3pm-11:30pm

**Benefit Information:**

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

**Basic Qualifications:**

• Must be 18 years of age or older

• No high school diploma, GED or college degree required.

**Preferred Qualifications:**

• One (1) year of prior multi-line reception experience or dispatching experience preferred

**Responsibilities:**

• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.

• Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements

• Ensure timely and efficient movement of resources according to work orders and/or resource schedules

• Oversee all communications within specifically assigned area(s)

• Receive or prepare work orders and work schedules

• Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information

• Recognize and mitigate a variety of issues encountered within the department and other work environments

• Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources

• Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;

• Compile statistics and reports on work progress.

• Monitor daily services and provide updates and reports

• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply

Military Occupational Specialty Code: 51R, 6370, 1141

Same Posting Description for Internal and External Candidates

Same Posting Description for Internal and External Candidates

REQNUMBER: 112871

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

**_Unlock Your Potential: Explore a Career in Security Excellence!_**

Now hiring a Overnight Security Dispatch - Secret Clearance Required.

**Pay Rate $** **23.20** **per hour**

**Full Time - Overnights**

Wednesday - Sunday (10:00 PM - 6:00 AM)

**Ideal candidate would have**

+ Active DoD Secret Clearance.

+ Alarm Panel Experience.

+ Excellent Customer Service.

+ Comfortable using Computers and Tablets.

+ 6+ Months of Emergency Dispatch Experience.

**Perks and Benefits:**

+ We offer a variety of pay options: Weekly Pay and DailyPay Available

+ Uniforms and Equipment provided at no cost

+ Permanent, Excellent Benefits, Career Progression

+ Paid Time Off

+ Paid Training

+ Health insurance and 401k plans for full-time positions

+ Schedules that fit with your personal life goals

+ Ongoing paid training programs and career growth opportunities

+ Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

As a Security Operations Center Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.

**Responsibilities:**

+ Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities

+ Respond to incidents and critical situations in a calm, problem solving manner

+ Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.

+ Monitor closed circuit television systems and alarms.

+ Monitor and operate facility computers systems regularly, as assigned.

+ Handle security issues or emergency situations appropriately. Contact Emergency Services, such as EMT, Fire Dept., etc.

**Minimum Requirements:**

+ Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles

+ Possess a high school diploma or equivalent, or 5 years of verifiable experience

+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.

+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment*A valid driver’s license will be required for driving positions only

**Apply today and join a company that values internal promotions and offers clear paths for career growth.**

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2025-1349718

**Location:** United States-Arizona-Mesa

**Job Category:** Security Officer

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

**I. Job Summary**

Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.

**II. Essential Duties and Responsibilities**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

+ Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.

+ Works with sites and the service department to optimize routes based on needs of the customer.

+ Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.

+ Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.

+ Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.

+ Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.

+ Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.

+ Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.

**III. Supervisory Responsibilities**

This job has no supervisory duties.

**IV. Qualifications**

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education/Experience

+ Education: High School Diploma or G.E.D (accredited).

+ Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.

B. Certificates, Licenses, Registrations or Other Requirements

+ None required.

C. Other Knowledge, Skills or Abilities Required

+ Computer skills with ability to handle multiple programs and systems.

+ Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.

+ Must have the desire and ability to learn Waste Management proprietary software applications.

**V. Work Environment**

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

+ Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

+ Required to exert physical effort in handling objects less than __ pounds rarely;

+ Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

+ Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

+ Normal setting for this job is: office setting.

The hourly base $18.85 - $25 for this position across the U.S. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

**Benefits**

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

Equal Opportunity Employer: Minority/Female/Disability/Veteran

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

**Job Summary**

Responsible for establishing and maintaining performance and productivity metrics and cost management processes for delivery services to customers and fleet management. Ensure the team achieves milestones that meet business satisfaction objectives as well as internal and external service level agreements.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Eliminates inter-branch freight expenses by utilizing truck space in tandem with loop trucks to drive down less-than-truckload (LTL) and small package freight costs while improving lead times. Manages inbound freight expenses from manufacturers by back-hauling vendor purchase orders.

+ Improves delivery services to customers by minimizing fleet expenses, increasing revenue per vehicle, reducing the distance traveled per vehicle, and lowering the amount of labor, fuel and toll expenses incurred by the business.

+ Manages order queue for routing based off customer orders. Reviews Department of Transportation (DOT) weight and Hazmat requirements for each vehicle during the routing process.

+ Utilizes Descartes and Geotab platforms to support delivery of a true command vehicle operation by uniting optimized route planning, dispatching, GPS tracking, mobile applications, and fleet/drivers.

+ Creates plans to ensure all deliveries are made timely and according to service level agreements. Analyzes truck delivery tickets by considering delivery address, inventory, time sensitivity, and offload requests to assign the tickets to the appropriate branches.

+ Captures and analyzes inventory in each branch to determine appropriate location of product for proper distribution channels.

+ Coordinates with branches on vehicle maintenance and current lease agreements.

+ Communicates with supervisors on driver/vehicle credentials to schedule delivery appointments with union and non-union job sites.

**Nature and Scope**

+ Solutions require analysis and investigation.

+ Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

+ Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

**Work Environment**

+ Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.

+ Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.

+ Typically requires overnight travel more than 50% of the time.

**Education and Experience**

+ Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

**Preferred Qualifications**

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

**Functional Area** Logistics

**Work Type** On-Site

**Recruiter** Lanaro, Gabriela

**Req ID** WCJR-024060

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

**_Great company. Great people. Great opportunities._**

If you’d like the chance to make your mark with the world’s largest equipment rental provider, **come build your future with United Rentals!**

As a Dispatcher, you will be tasked with organizing the daily dispatch of equipment for a Trench Safety branch in a safe and timely manner. You will be responsible for maximizing the efficiency of UR owned assets and outside resources. Our customers depend us to deliver and pickup on time. Without you, they cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job.

**What you'll do:**

+ Daily scheduling of UR Drivers and outside haulers with proactive forward planning

+ Manage constant change to the daily schedule to meet customer demands

+ Manage inter-company transfer hauling

+ Communicate Driver schedules and expectations

+ Become expert on dispatch system, supporting applications, and dispatch processes

+ Be a key player in the daily branch planning meeting

+ Monitor and perform to dispatch metrics

+ Provide excellent service to both external and internal customers

+ Communicate with the team clearly, concisely, and honestly

+ Assist in taking customer telephone orders for deliveries, pickups and service

+ Assist Inside sales team as needed

+ Other duties as assigned

**Requirements:**

+ College degree preferred or equivalent experience

+ Diligent attention to safety

+ Strong ability to multitask in a fast-paced environment

+ Superior customer service, teamwork and verbal/written communication skills

+ Keen attention to detail

+ Analytical and processes oriented

+ Planner, preparer, problem solver, decision maker

+ Valid driver's license with acceptable driving record

+ Technical knowledge of DOT/Federal Motor Carrier rules and regulations

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

**_Why join us?_**

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

+ Paid Parental Leave

+ United Compassion Fund (http://jobs.unitedrentals.com/creative/culture)

+ Employee Discount Program

+ Career Development & Promotional Opportunities

+ Additional Vacation Buy Up Program (US Only)

+ Early Wage Access through Payactiv (US Hourly Only)

+ Paid Sick Leave

+ An inclusive and welcoming culture (http://jobs.unitedrentals.com/creative/diversity)

Learn more about our full US benefit offerings (http://unitedrentalsbenefits.com/) here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

**_United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability._**

Dispatcher - PRN

Print (https://www.governmentjobs.com/careers/cityofmaricopaaz/jobs/newprint/4851628)

Apply



Dispatcher - PRN

Salary

$40.00 Hourly

Location

Police Department, AZ

Job Type

Part-Time

Job Number

202500021

Department

Police Department

Opening Date

03/04/2025

Closing Date

6/30/2025 11:59 PM Arizona

FLSA

Non-Exempt

+ Description

+ Benefits

General Summary

Link to Alt Text - Dispatcher - PRN

Essential Duties & Responsibilities

Minimum and Preferred Entrance Qualifications

+ Complimentary membership for employee to Copper Sky Multigenerational Center

+ Paid Sick Leave

Employer

City of Maricopa

Address

39700 West Civic Center Plaza

Maricopa, Arizona, 85138

Phone

520-316-6805

Website
http://www.maricopa-az.gov

Apply

Please verify your email addressVerify Email

**Primary City/State:**

Mesa, Arizona

**Department Name:**

**Work Shift:**

Varied

**Job Category:**

Clinical Support

Your Journey with us began the moment you made the choice to seek a career with Banner Health. Whether you are just beginning your career or your Journey has spanned 30 years, Banner's employer commitment is: "We'll help make a difference in your life and career so you can make a difference in the lives of others.”

Take flight in your career with Banner Health by applying for this innovative Communication Specialist Dispatching Role for our new start up endeavor that will create a legacy for emergency transportation, **Banner Air** !

As a Dispatcher with Banner Air, you will be centrally located at our Banner Health Corporate Mesa office, where you will be working with your team to communicate vital information to Flight Crews as they provide 24-hour care to critical patients in Arizona. You will dispatch our Flight crews from bases in Payson, Sun City, Queen Creek and Casa Grande to both 9-1-1 calls and facility-to-facility transfers.

Prior experience in the following areas is preferred: Dispatching (911, security, medical, or flight), Health Unit Coordination (HUC), Placement Liaisons, Operation Logistics, or EMS experience.

Shifts for this position will vary and follow Pitman Scheduling (2 days on, 2 days off, 3 days on, 2 days off)

POSITION SUMMARY

This position is for a Communications Specialist for a rotor-wing, Critical-Care medical transport organization.This position is responsible for oversight and flight-following of all missions and serves as the primary communication link between medical teams, referring and receiving facilities/agencies, pilots and the physicians before and throughout transport.

CORE FUNCTIONS

1. Activates and follows flight/ground teams during team missions to include flight following, customer notification and documentation. All will be completed in a professional manner, within current policies.

2. Triages and performs multiple critical tasks in a stressful emergency environment calmly and in a timely manner.

3. Establishes proficiency with Incident Command Systems, Emergency Operations Centers, Multiple Casualty Incidents, aircraft incident, Hazmat and Disaster plans with the ability to assist management and federal transportation agencies during any incident.

4. Coordinates the details of medical transports by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources.

5. Accurately inputs all flight and ground transport information into network database with special regard to FAA Part 135 and NCME policies and procedures. Maintains a working knowledge of FAA rules and regulations (pertaining to Parts 91 and 135) and remains current and complies with all policies and procedures.

6. Maintains and facilitates positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers, both internal and external.

7. Implements proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures.

8. This role will be expected to function independently according to the established protocols and procedures. Confers with supervisor for unusual situations. Difficult decisions may include unusual circumstances where aeromedical transport mode may change according to location, weather, mechanical issues or activation of the Pre / Post Accident Incident Plan. External customers to include all aspects of emergency service departments (fire, police, public service, EMS, bystanders and other dispatch centers). Internally they will work closely with the administrative representatives and the patient placement specialists in addition this position works closely with both aeromedical teams.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Med Evac: Within the first six months of hire, must obtain Med Trans Corp. Part 135 certification.

Western Region: Within the first year of hire, must be able to obtain AHA CPR certification and flight-following certification through the International Association of Medical Transport Communication Specialists (IAMTCS).

Banner Air: Within the first six months of hire, must obtain Med Trans Corp. Part 135 certification training.

Must be computer literate and have a good working knowledge of Word, Access and Excel software programs. Must be able to learn other software programs as necessary, including custom programs. Must possess excellent customer service skills and have the ability to function calmly in high pressure situations, think clearly and logically, and make problem-solving decisions based on information given. Must have excellent verbal, written, and interpersonal communications skills. Ability to multi-task and to work as a team.

PREFERRED QUALIFICATIONS

Previous experience with air medical communications experience. Current EMT-B certification or higher. Previous medical terminology course or experience. EMS operation experience.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Dispatcher (nights)

Job Details

Job Location

AZ Phoenix - Phoenix, AZ

Education Level

High School

Travel Percentage

None

Job Category

Admin - Clerical

Description

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher:

+ Promote safety in all actions

+ Control and complete paperwork as required

+ Safely plan driver trips around load/customer expectations and safety guidelines

+ Communicate with drivers regarding company and customer requirements

+ Relay to customer service any issues that need to be relayed to the customer

+ Assisting the drivers in planning routes and building loads

+ Prioritize loads for timely delivery

+ Track and trace all current loads in transit and deliveries

+ Assign loads to drivers in a fair and equitable manner

+ Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination

+ Communicate with drivers during check-ins throughout pickup, transit, and delivery

+ Monitor store inventories

+ Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff

+ Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required

+ Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities:

+ Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience:

+ High School Education or equivalent

+ One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities:

+ Excellent verbal and written communication skills

+ Knowledge of DOT regulations, federal and state standards

+ Ability to prioritize and manage multiple projects

+ Self-starter with detail oriented work habits

+ Able to maintain confidentiality

+ Display professional demeanor

+ Good interpersonal skills; able to work well with wide range of individuals

+ Demonstrate dependability through good attendance and adherence to timelines and schedules

+ Basic computer skills (word & excel)

+ Knowledge of basic company employment policies and procedures

Physical Requirements:

+ Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity

+ Occasional lifting (up to 20 pounds)

Schedule:

+ Sunday through Tuesday, and every other Wednesday 5 pm to 5 am