The City of Chandler Police Department, Communications Division is currently seeking qualified individuals interested in joining our team as an Emergency Call Taker. This is a parttime, non-exempt position with full benefits. The anticipated work schedule is varied (see hours section).
NOTE: Key dates for written testing and oral interviews are as follow:
Application Review, week of 10/14Criticall testing, 10/18 to 10/21 Oral Interviews, week of 1028
Why work for Chandler?
Diverse and inclusive environmentUp to 8 hours paid time off annually to volunteer in the communityDress code is business casual, with jeans on Fridays3 medical plans to choose from along with dental and vision coverageAccrue 122 hours paid vacation in your first year, eligible for use immediately following accrualAccrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual12 paid holidays per year, plus Winter Break at the end of the yearBecome part of the Arizona State Retirement System with a 100% city contribution matchCity contributions of 1% gross wages per pay period to deferred compensation Robust Employee Wellness program with $350 incentiveProfessional development opportunitiesTuition reimbursement up to $5,250 annuallyFree Tumbleweed Recreation Center membershipFlexible schedule/remote work options (when available)
Who we are
The City of Chandler Police Department, consisting of 362 sworn officers and 177 civilians, serves a growing population of close to 287,945 residents. The organization is divided into three main divisions, one bureau, and many sections/units. The Patrol Operations Division consisting of three precincts, 1) Main Station - Downtown & North Chandler, 2) Desert Breeze - West Chandler, and 3) Chandler Heights - South Chandler, work in concert with the Criminal Investigations Division, Operational Support Division, and Professional Services Division to meet the needs of the community. The members of the Chandler Police Department are dedicated to the advancement of community policing and the development of a partnership with our citizens. Our mission is to provide a safe community where people can live, work, and thrive. We are committed to being a world-class leader in law enforcement. We will pursue and engage the best trained, equipped, and committed professionals who demonstrate the highest standards of performance and best policing practices in partnership with the community.
Who we are looking for
Our ideal candidate will have a passion for customer service, teamwork, and collaboration. We are looking for an individual who enjoys working in a fast-paced environment; and is competently able to do the following:
Answers emergency and non-emergency calls; performs intake duties; prioritizes calls, enters calls into CAD within the required time frame.Enters information into appropriate systems.Assists dispatch personnel, as necessary.Transfers callers to the appropriate internal/external departments.Monitors and relays information to field personnel and other agencies through the use of City traffic cameras, various 911 assistance tools, multi-agency report databases, etc.Provides emotional support to callers.Provides training to new employees and officers, as required.
To view the complete job description, please click here.
Minimum qualifications
A High School Diploma or GED; and Must possess 1-year of experience as an Emergency Call Taker, and Must obtain and maintain Arizona DPS Terminal Operator Certification Level A within six (6) months of hire or promotion; or Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Desired qualifications
Experience in the operation of telecommunication equipment, computers, or radios preferably in a public safety environment.Experience and/or training in police dispatch or related field.Currently possesses an Arizona DPS Terminal Operator Certification Level A
Supervision
Work is performed under the supervision of a division supervisor or manager.
Application Process
NeoGov ApplicationPreliminary Background Questionnaire Submittal & ReviewCritical ExaminationOral Board InterviewBackground InvestigationPsychological EvaluationInterview with Chief of Police
This is a parttime, non-exempt position with benefits, with a varied work schedule to include day, swing, and night shifts. A register of qualified candidates will be active for 4 months should another position become available.
The City of Chandler will conduct a pre-employment background check as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.
Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.
The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.