Location

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!

Job Description

Omni Tempe Hotel at ASU is seeking a dedicated and detail-oriented Meeting & Events Concierge to join our team. In this role, you will be the key liaison between event planners and hotel operations, ensuring smooth communication and seamless event execution.

Responsibilities

+ Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.

+ Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.

+ Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish.

+ Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.

+ Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.

+ Use Delphi software to generate event-related documents and update event details as needed to reflect client preferences and changes.

+ Participate in pre-convention meetings, Banquet Event Order meetings, and weekly resume meetings to ensure all team members are aligned and prepared for upcoming events.

+ Handle special projects assigned by the department leaders, contributing to the overall success of the events team.

Qualifications

+ Previous experience in hotel operations or administration, particularly in event management or banquet operations, is preferred.

+ At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.

+ Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.

+ Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

+ A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.

+ Detail-oriented, ensuring all event logistics are managed and executed according to plan.

+ Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.

+ Ability to lift, move, and place items up to 40 pounds, and stand or walk for extended periods during shifts.

+ A college degree in hospitality, event management, or a related field.

+ Familiarity with Delphi or similar event management software.

+ Knowledge of banquet operations and hotel event spaces.

*This position is a full-time, on-site position with no work from home flexibility.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .

Job LocationsUS-AZ-Tempe

Posted Date31 minutes ago(10/11/2024 6:22 PM)

Requisition ID 2024-115443

# of Openings 1

Category (Portal Searching) Administrative/Clerical