Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Supervises, plans, organizes the daily operations of cash applications and document management specialist team as well as support personnel, and support activities at a network level. Responsible for maintaining adequate staffing levels to effectively post and reconcile cash in a timely manner, monitoring employee productivity and quality of work. Responsible for the support team, performing annual reviews and facilitating corrective action as needed. Coordinates with other departments to address payer specific issues and participates in payer JOC meetings. Collaborates with other departments and vendors to ensure all payments are received and reported accurately within the patient accounting system. Monitors and maintains payment enrollments as necessary. Assesses system modifications to improve efficiency and accuracy and performs requisite testing. Supervises the personnel in the Cash Applications department. Monitors employees’ productivity as well as the quality of their work. Assists staff with issues related to training, personnel matters (i.e.: payroll, discipline, vacation and time off requests). Interview and hire as necessary. Prepares and presents evaluations to all assigned staff for the merit process. Monitors support team activities. Monitors and provides resources to achieve monthly and yearly goals. Researches all payments received that are not identified, payments not posted, payments paid in ancillary areas not received, and patient and insurance complaints. Resolving the customer complaints/issues with follow-up, transferring to proper account or refunding. Balances all cash income (G.L. and patient) from ancillary departments and physician practices, lockbox and mail with the posting to proper G.L. and patient accounts. Monitors the receiving and balancing of all deposits from the ancillary departments and physician practices. Ensures scanning is completed and accurate to maintain departmental records and files. Prepares and ensures accuracy of daily/monthly reports of cash, adjustments, and employee vouchers. Maintains a working knowledge of current and future posting and reconciliation methods. Attends in-services, JOC’s and departmental meetings to enhance communications, develop strong inter-department relationships, and improve efficiency and financial performance. Performs other duties assigned Qualifications Education High School Diploma or GED Required Experience 1 year Lead or supervisory experience in a Patient Financial Services environment Required 3 years Cash reconciliation or financial accounting background Required