**Primary City/State:**

Mesa, Arizona

**Department Name:**

Banner Staffing Services-AZ

**Work Shift:**

Varied

**Job Category:**

Clinical Support

A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities – you belong at Banner Staffing Services.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

**This assignment is for Banner University Medical Center Phoenix and will require availability Monday-Friday from 5a-5:30p or 5p-5:30a as available.**

**As a valued and respected Banner Health team member, you will enjoy:**

Competitive wages

Paid orientation

Flexible Schedules (select positions)

Fewer Shifts Cancelled

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

Employee wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Auto Purchase Plan

**Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.** Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

POSITION SUMMARY

This position provides interpretation for Limited English Proficient (LEP) patients and their families. This position acts as a neutral party in the role as a conduit of information between healthcare providers and patients and families.

CORE FUNCTIONS

1. Acts as a conduit of information for all clinical services including medical terminology and support services, policies and procedures to LEP patients.

2. Interprets patient and/or family questions or concerns to appropriate healthcare staff to optimize the patient care experience.

3. Documents accurately, completely and clearly all interpretation services.

4. Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between patients/family, as it relates to medical care.

5. Acts as a neutral party in the role as a conduit of information between health care staff and patients and families. Confers with supervisor on any unusual situations. Positions are facility based with no budgetary responsibility. Internal customers: All levels of nursing management and staff, medical staff, volunteers and all other members of the interdisciplinary health care team. External Customers: family members.

MINIMUM QUALIFICATIONS

Must possess a level of knowledge typically acquired through the completion of an associate's degree in communications or health care related field or equivalent experience.

Requires fluency in English and target language of interpretation and a proficiency level typically achieved with 1 year of experience as an interpreter. Requires an understanding of medical terminology. Effective 9/1/2019, all new hires or transfers into the role must pass a written and oral exam with a score of 75% or above. Must demonstrate effective communication skills, problem solving, strong human relations skills, organizational and time management skills and flexibility in responding to multiple demands.

PREFERRED QUALIFICATIONS

Bachelor’s degree in communications or health care related field.

Completion of a medical interpreter skills training course including learning the code of ethics and standards of practice.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability