Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Staybridge Suites in Scottsdale, AZ.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

+ Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.

+ Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests

+ Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

+ Promptly respond to and resolve guest complaints

+ Answer telephone promptly and properly being polite, courteous, and friendly

+ Be friendly, thorough, accurate and efficient in taking reservations

+ Be friendly, thorough, accurate and efficient in performing Check-ins

+ Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

+ Assist guests with luggage upon their arrival to and departure from the hotel

+ Use the guests’ names

+ Be knowledgeable and helpful about the local area, the hotel and hotel services

+ Handle messages, wake-up calls, mail, and faxes properly

+ Assist guests’ with laundry/dry cleaning needs

+ Know of incoming VIPs

+ Follow all applicable Company Standard Operating Procedures.

+ Perform other assignments as directed by the General Manger.

+ Be an enthusiastic, helpful and positive member of the team

+ Be professional, responsible and mature in conduct and behavior

+ Be understanding of, encouraging to and friendly with all co-workers

+ Be self-motivated and use time wisely

+ Maintain open line of communications with each department

+ Communicate pertinent information

+ Respond positively to new ideas

+ Openly accept critical/developmental feedback

+ Maintain effective communication through the use of meetings, log books and bulletins

+ Be available to help other departments in emergency situations

+ Adhere to all work rules, procedures and policies established by the company including, but not

+ limited to those contained in the associate handbook.

+ Safety and Security Skills

+ Properly handle and account for keys

+ Be knowledgeable of policies regarding emergency procedures and security concerns

+ Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available

+ Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items

+ Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets

+ Have full understanding of franchise honors program

+ Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:

+ Verifies all information on reservations check-in; name, address, method of payment, etc.

+ Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers

+ Identifies and records special billing instructions and notifies accounting

+ Completes shift closing accurately by getting appropriate approval signatures and authorization codes

+ Adheres to hotel policies regarding the use of cash banks

+ Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

+ Report potential sales contacts to the sales department protection of guests’ room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

+ Must be able to speak, read, write and understand the primary language(s) used in the workplace.

+ Must be able to read and write to facilitate the communication process.

+ Requires good communication skills, both verbal and written.

+ Must possess basic computational ability.

+ Must possess basic computer skills.

+ Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.

+ Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

+ Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.

+ Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

+ Must be able to lift up to 15 lbs occasionally.

+ Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

+ Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

+ Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

+ Ability to spend extended lengths of time viewing a computer screen.

+ Requires manual dexterity to use and operate all necessary equipment.

+ Must have finger dexterity to be able to operate office equipment

Other:

+ Being passionate about people and service.

+ Strong communication skills are essential when interacting with guests and employees.

+ Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

+ Basic math skills are used frequently when handling cash or credit.

+ Problem-solving, reasoning, motivating, and training abilities are often used.

+ Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

+ Team Driven and Values Based Culture

+ Medical/Dental/Vision

+ Vacation & Holiday Pay

+ Same-day pay available

+ Employee Assistance Program

+ Career Growth Opportunities/ Manager Training Program

+ Reduced Room Rates throughout the portfolio

+ Third Party Perks (Movie Tickets, Attractions, Other)

+ 401(k)

+ Employee assistance program

+ Employee discount

+ Flexible schedule

+ Flexible spending account

+ Life insurance

+ Parental leave

+ Referral program