Join Our Team as a Customer Service/Help Desk Representative in Phoenix, Arizona!

Are you passionate about helping others and providing top-notch customer service? Do you thrive in a dynamic and fast-paced environment? If so, we want YOU to join our team as a Customer Service/Help Desk Representative in beautiful Phoenix, Arizona!

About Us:

We are a leading company dedicated to providing exceptional customer service and support to our clients. We pride ourselves on our innovative solutions and commitment to excellence. Our team is driven by a shared goal of making a positive impact on our customers' lives.

Position Overview:

As a Customer Service/Help Desk Representative, you will be the first point of contact for our customers. Your primary responsibility will be to assist clients with their inquiries, troubleshoot issues, and provide solutions to ensure a seamless customer experience. You will play a vital role in maintaining our high standards of customer satisfaction.

Key Responsibilities:

+ Handle inbound customer inquiries via phone, email, and chat, providing prompt and professional support.

+ Troubleshoot and resolve customer issues related to our products and services.

+ Process customer requests, orders, and applications efficiently and accurately.

+ Maintain detailed records of customer interactions and transactions in our CRM system.

+ Collaborate with other departments to ensure timely and effective resolution of customer concerns.

+ Provide exceptional customer service by understanding and addressing customer needs with empathy and professionalism.

What We’re Looking For:

+ Excellent communication and interpersonal skills.

+ Strong problem-solving abilities and a keen attention to detail.

+ Proficiency in using computer systems and software applications.

+ Ability to handle high call volumes and work in a fast-paced environment.

+ Previous experience in customer service or help desk roles is a plus.

+ A positive attitude and a commitment to delivering outstanding customer experiences.

Why Join Us?

+ Competitive Compensation: We offer a competitive salary and benefits package.

+ Professional Growth: Opportunities for career advancement and continuous learning.

+ Supportive Team: Be part of a collaborative and supportive work environment.

+ Great Location: Enjoy working in Phoenix, Arizona, with its vibrant culture and sunny weather.

+ Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.

How to Apply:

If you’re excited about this opportunity and believe you’re the right fit for our team, we’d love to hear from you! Click "Apply" to submit your resume and cover letter. Join us in providing exceptional customer service and making a difference every day!

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Mar 21, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.